We carry a selection of specialty Summit Lubricants products. At Summit, the focus is on building the highest quality lubricants and backing it up with uncompromising customer service. Summit is recognized as an industry leader in synthetic lubricant technology and their line of over 500 products can service almost any industrial application.
For almost 40 years, Summit has functioned on the premise that their success is based wholly on the success of those who use their products. Because of that, they are constantly evaluating new base stocks and additives to provide customers with the best lubricants technically available.
Summit Customer Care
At Summit, we know that our product is only as good as the customer service that backs it up. When you buy Summit products, your success becomes our priority. We have a dedicated team of customer service representatives, but all of the employees at Summit’s offices in Tyler, Texas are focused on the success and full support of our products.
We recognize our people as the strength and foundation of our company’s continued success. Our service commitment to you is to provide each of our employees with the necessary equipment, expertise, technical support and training to enable them to give you a quick and sensitive response to your request, needs, and challenges.
Whether it’s finding the right application, the right product, oil analysis, cross-over assistance, compatibility, or any other need, we’re here to support your purchase of, or interest in, our products. When you call us, you get a real person on the phone (not an automated message) who will either answer your question or get you to someone who can.
Even as our business continues to grow on a global level, we maintain our focus on the individual customer and their needs. Summit was built as a family business and we hold the same beliefs in business as we do in our families – it’s about treating people well.
Research and Development
Summit considers the purchase of our oil as only a first step in keeping your machines healthy. In fact, we suggest you send us an oil sample for analysis before you put in Summit’s product. An oil sample can tell you a lot not only about the state of the oil, but the state of your machine. In many cases, problems can be identified and corrected early in the process, which will not only extend the life of your oil but could possibly save your machine from failure.
Because Summit considers your use of our oil as a partnership in which we are not successful unless you are successful, we offer our oil analysis program at no cost to the customer. We provide the sample kits, the mailer and the instructions, you just provide the oil. Most oil analysis reports are posted online and sent via email within 48 hours of when the sample reached our office. For more information on Summit’s oil analysis program and how you can get involved, please contact us.